However, for our business customers and other clients there may be specific methods that we jointly agree are the best way to communicate with you securely. It is our policy to secure any emails containing information that could pose a risk to you or HSBC if intercepted inappropriately.
This reduces the risk of electronic eavesdropping, tampering and mail forgery. Most personal banking customers will receive messages from HSBC by post or via their online banking service. Our online banking facility provides a high level of security whether you log on using a desktop or laptop computer or an HSBC app on your mobile device.
Make sure that the padlock symbol is displayed in the address bar when accessing the online banking website — this indicates that the connection is secure. You should still take all reasonable precautions to keep your login details safe, such as never telling anyone your password. Some personal customers — such as some private banking clients, for example — may receive messages from us by email. We use SecureMail, an encrypted email service, to send these messages.
Our strategy supports our ambition of being the preferred international financial partner for our clients. The first time you receive a secure message via SecureMail, you will need to set up an account and register your log-in credentials. You will not have to download any software or provide any personal information, your bank details or any other financial information.
You will simply be asked to provide a user name and password of your choice and will be assigned a personalised security image. You will see this image every time you receive an email via SecureMail from your HSBC relationship manager or representative, so you can be confident the message is from us. Please enter a valid email address. Resolver is not affiliated to, linked with or otherwise endorsed by HSBC. We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.
Phone number: Please check with your phone provider if you are unsure about how much a call will cost. Using Resolver you can: Keep all your correspondence in one place Go straight to the correct contact point within an organisation Make use of a series of simple templates to help make raising your complaint as simple and quick as possible Receive reminders when you get a response from a company or organisation Get an automatic notification when it's appropriate to escalate your case to the next management level within a company Package up and send off the whole history of your complaint to an ombudsman or other regulatory body if necessary Read more about how to complain here.
Want to start a complaint about HSBC? Start your complaint. Deposit amount limits may apply. Deposit products are offered in the U. Member FDIC. Customer Service We are here to help you. Chat Now. Web Chat - for users who do not have the app and use their desktop to do their banking You may need to verify your identity with our agents when conversations involve account-specific questions Conversations that happen in Personal Internet Banking can continue on Mobile Chat, with access to the full conversation history.
Log on help. Account Opening. Transfer Money. Have another question? Get answers to common questions.
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